Category: Knowledge Base
Return or Exchange an Item
Question: How can I go about returning an item to Flexible or exchanging my item for a different one? Answer: You can reach out to Flexible Assembly’s Customer Service team to begin the return process. please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place…
Sample Blog post
This is a blog sample, writing seems to be easy with the UI.
Viewing your order history online
Question: How do I see my order history? Answer: You can view your order history by accessing the my account section of the website. Upon logging into your account, go to Purchases > Purchase History. Downloading your Invoice You can download your invoice by going to the Purchase History, selecting an order and then click…
Shipping from one residential address to another residential address
Question: Why can’t I ship from one residential to another? Answer: You can ship from one residential to the other. However, a signature will be required at the shipping address. Due to the rise in fraudulent orders online, Flexible Assembly Systems has implemented an aggressive Anti-Fraud system that is administrated by their team of Online…
Paying via Wire Transfer
Question: Why do I have to pay wire transfer if it is going to a US address? Answer: Due to the rise in fraudulent orders online, Flexible Assembly Systems has implemented an aggressive Anti-Fraud system that is administrated by their team of Online Fraud Specialists (OFS). Such orders that would enable a wire transfer would…
Drop shipping Items
Question: Why can’t these items drop ship direct to me? Answer: We try and get everything to our customers as quickly as possible. However, due to manufacturer policies, items must be received into our warehouse first before being sent out.
Using your collect shipping account
Question: Why I can’t I use my own shipping account online? Answer: You will be able to use your shipping account, after your order has been placed. In the order comments section, please note which shipping out you would want to use. Your order will be adjusted accordingly. If you were unable to write your…
Applying a Resale Certificate to an order
Question: Where can I submit a resale cert, so I don’t pay taxes? Answer: Upon checking out and receiving your order confirmation email, please reply to that email as soon as possible; with your resale cert attached. Your cert will be reviewed, verified, and taxes shall be removed.
The Item that I am viewing does not have any information.
Question: Item has incomplete information (images, tech data, docs, content, etc.), can you add that information? Answer: Yes! While we have a comprehensive list of products full of content and data, some items slip between the cracks. If you are looking at a product and it lacks information such as: Product Image Technical Data Specifications…
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